Horseshoe Online Casino Terms of Service

Welcome to Horseshoe Online Casino. These Terms and Conditions govern your access to and use of our platform, including all real-money gaming services, promotional offers, and account features available at horseshoeonlinecasino.com. By registering an account or placing a wager, you confirm that you have read, understood, and agreed to be bound by these terms. We encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, please do not use our platform.

1. About Us and Our Licensing

At Horseshoe Online Casino, we operate under the legal entity American Wagering, Inc. d/b/a William Hill & Caesars Sportsbook, a member of the Caesars Entertainment group, headquartered at 6325 S. Rainbow Blvd #100, Las Vegas, NV. Trademarks are held by William Hill U.S. HoldCo, Inc. ('Caesars'). New Jersey operations are conducted through Caesars Interactive Entertainment New Jersey.

We are licensed and regulated by the following authorities:

• Michigan Gaming Control Board (MGCB)
• New Jersey Division of Gaming Enforcement (NJ DGE)
• Pennsylvania Gaming Control Board (PGCB)
• West Virginia Lottery Commission
• Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Our Horseshoe Casino platform is a casino-only product. Sports betting services are offered separately through our sister brand, Caesars Sportsbook, and are not part of these terms.

2. Eligibility and Account Registration

2.1 Age and Location Requirements

To use our services, you must be at least 21 years of age and physically located within a jurisdiction where we are licensed to operate. Our Horseshoe Online Casino is currently available in Michigan, New Jersey, Pennsylvania, and West Virginia (USA), as well as Ontario and Alberta (Canada). Real-money play is geofenced and strictly limited to these areas. We use GeoComply technology to verify your physical location at the time of each session.

2.2 Identity Verification

When you create an account at Horseshoe Casino, we are required to verify your identity in compliance with applicable KYC (Know Your Customer) regulations. You must provide:

• Your Social Security Number (US) or equivalent government identifier
• A valid government-issued photo ID
• Proof of address (e.g., utility bill or bank statement)

We use trusted third-party identity verification services, including IDVerse and Incode, to process these checks. We reserve the right to suspend or close any account where identity verification cannot be completed.

3. Deposits, Withdrawals, and Payment Methods

3.1 Accepted Payment Methods

At Horseshoe Online Casino, we offer a wide range of secure payment options. Our accepted deposit methods include:

• Debit cards (Visa / Mastercard)
• eCheck via VIP Preferred / ACH
• Online Banking
• Caesars Prepaid Play+ Card
• PayPal and Venmo
• Apple Pay
• PayNearMe (deposit only, max $500/day)
• Wire Transfer (minimum $2,500)
• Interac debit and Interac e-Transfer (Canada only)
• Credit cards (Canada only — Visa, Mastercard, Amex; not available in the US)

Please note that Discover cards and credit cards for US residents are not accepted. Cash deposits may be made at Caesars retail locations and kiosks.

3.2 Minimum Transactions and Limits

Our minimum deposit amount is $5 for digital payment methods across all eligible states. Our minimum withdrawal is $1. A combined daily transaction cap of $10,000 (deposits and withdrawals) applies in Michigan per our terms. Interac transactions in Canada are available between $1 and $25,000 per transaction.

3.3 Withdrawal Processing Times

We process all withdrawal requests within up to 72 hours internally. Once cleared, estimated delivery times are as follows:

• Debit card: approximately 1 hour
• PayPal / Venmo: same business day
• ACH / eCheck: 1–2 business days
• Card deposit refunds: 3–5 business days

Please be aware that if your account was funded via card deposit, withdrawal requests may be subject to a 14-day hold in compliance with payment processor requirements.

4. Bonuses and Promotional Offers

At Horseshoe Casino, we welcome new players with our New Player Welcome Offer — a Bonus Spins Bundle activated using the promo code SHOEHSH. This offer grants 500 Bonus Spins total, delivered as 4 × 125 Bonus Spins on select games. Offer #1 is credited immediately upon registration; Offers #2–#4 are issued weekly after earning 1 Tier Credit (1 TC per $5 wagered on slots or video poker, or $25 on table games; Ontario players: wager $5 cash).

Our Horseshoe Casino bonus terms include the following wagering requirements:

• 1x wagering on slots
• 2x wagering on video poker
• 5x wagering on other casino games (NJ: 2x; craps excluded)

All bonus spins must be used within 5 days of issue. Winnings from bonus spins must be cleared within 5 days. This offer is available to players aged 21+ and is state-specific. We reserve the right to modify or withdraw any promotional offer at our discretion. Additional horseshoe casino promotions, deposit-match offers, and reload bonuses are available on an ongoing basis and are subject to their own specific terms.

5. Caesars Rewards Loyalty Program

Our Horseshoe Online Casino is part of the Caesars Rewards® loyalty program, one of the most recognized loyalty networks in the gaming industry. We award 1 Reward Credit per $25 wagered on table games or per $5 of slot coin-in. Tier Credits are used to determine your loyalty tier status and can be redeemed across 50+ Caesars destinations both online and at land-based properties.

6. Responsible Gaming

We are firmly committed to promoting responsible gambling on our platform. Our Horseshoe Casino tools include deposit limits, gaming session limits, cool-off periods, and self-exclusion options. If you believe you may have a gambling problem, we urge you to contact the National Problem Gambling Helpline at 1-800-GAMBLER. Ontario players may also contact ConnexOntario or the Responsible Gambling Council.

Accounts that remain inactive for 3 or more years may be classified as dormant in accordance with applicable regulations. We will notify you before any dormancy action is taken.

7. Platform Access and Availability

Our services are accessible via desktop browser and through the dedicated Horseshoe Online Casino app, available for download on iOS and Android devices. We also support access via Caesars retail kiosks in select locations. We do not guarantee uninterrupted access to our platform and reserve the right to perform maintenance or updates at any time.

8. Intellectual Property

All content on our platform, including but not limited to software, graphics, game content, trademarks, and logos, is the intellectual property of Caesars Entertainment, William Hill U.S. HoldCo, Inc., or our licensed content providers. You may not reproduce, distribute, or use any of our materials without prior written permission.

9. Termination and Account Closure

We reserve the right to suspend or permanently close any account that violates these Terms and Conditions, engages in fraudulent activity, or breaches applicable laws. You may request account closure at any time by contacting our support team.

10. Contact Us

If you have questions about these terms or need assistance, our customer support team is available by phone at (855) 605-6945 (daily, 5am–3am), or for Ontario players at (855) 700-0123. You may also reach us via live chat on our website or through the Caesars Web Form. We do not operate a direct public email address but respond promptly via our web form. These Terms and Conditions were last updated and became effective on 19 September 2025.