Horseshoe Casino Cookie Policy

At Horseshoe Online Casino, we are committed to transparency about how we collect and use data from visitors to our website and mobile application. This Cookie Policy explains what cookies are, how we use them on the Horseshoe platform, what types of cookies we deploy, and how you can manage your preferences. By continuing to use our site or the horseshoe casino app, you consent to our use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are placed on your device — computer, tablet, or smartphone — when you visit a website or use a mobile app. They allow us to recognise your device on subsequent visits and remember certain information about your preferences and activity. At Horseshoe Casino, we use cookies and similar tracking technologies, including pixels, web beacons, and local storage objects, to deliver a secure and personalised experience on our platform.

Why We Use Cookies

We use cookies for several essential and operational purposes across the horseshoe online casino platform. Specifically, our cookies allow us to:

• Ensure the security of your account during horseshoe casino online login sessions
• Remember your preferences and settings between visits
• Process transactions and maintain session integrity
• Support geolocation verification (via GeoComply) to confirm you are physically present in a licensed jurisdiction
• Analyse how our users navigate the site in order to improve performance and usability
• Deliver relevant promotional content, including information about a horseshoe casino bonus or horseshoe casino promo code
• Comply with regulatory obligations imposed by bodies such as the Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, West Virginia Lottery Commission, and AGCO/iGaming Ontario

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for our website and app to function correctly. Without them, services such as account authentication, horseshoe casino online login, payment processing, and responsible gaming tools — including deposit limits, cool-off periods, and self-exclusion — would not operate properly. At Horseshoe Online Casino, these cookies cannot be disabled, as they form the technical backbone of our platform.

Performance and Analytics Cookies

We use performance cookies to understand how visitors interact with the horseshoe casino online platform — which pages are visited most frequently, where errors occur, and how users move through our game library. The data collected through these cookies is aggregated and anonymised. Our Horseshoe Casino team uses this information solely to improve user experience, load times, and overall site reliability.

Functional Cookies

Functional cookies allow us to remember choices you have made, such as your preferred language, region (for example, horseshoe casino ontario versus US state versions), and display settings. When you return to the Horseshoe platform, these cookies ensure we can restore your personalised environment without requiring you to reconfigure your preferences each time.

Targeting and Advertising Cookies

We and our trusted third-party partners may use targeting cookies to deliver relevant advertising and promotional content. This may include information about a horseshoe casino sign up bonus, a horseshoe casino promo code no deposit offer, or ongoing horseshoe casino promotions such as the Welcome Bonus Spins Bundle (promo code SHOEHSH). These cookies track your browsing activity across our site to help us present offers that are relevant to you. You may opt out of targeting cookies at any time through our cookie preference centre.

Third-Party Cookies

Some cookies on the Horseshoe Casino platform are set by third-party service providers acting on our behalf. These may include analytics providers, geolocation verification services, KYC/identity verification partners (such as IDVerse/Incode), and payment processors. We ensure that all third-party partners are contractually obligated to handle data in compliance with applicable privacy legislation. We do not sell your data to third parties.

Geolocation and Compliance Cookies

Because real-money wagering at Horseshoe Online Casino is restricted to licensed jurisdictions — Michigan, New Jersey, Pennsylvania, West Virginia, Ontario, and Alberta — we rely on geolocation technology to verify your physical presence within an eligible state or province. Cookies and device-level data support this compliance function. By using our service, you acknowledge that these technically necessary cookies will be active during all real-money gaming sessions at our Horseshoe Casino platform.

How to Manage Your Cookie Preferences

We respect your right to control how your data is used. You can manage your cookie preferences in the following ways:

• Cookie Preference Centre: Use our on-site tool to enable or disable non-essential cookie categories at any time
• Browser Settings: Most browsers allow you to block or delete cookies through their privacy or security settings. Please note that disabling cookies may affect the functionality of certain features on the Horseshoe platform
• Mobile Device Settings: On the horseshoe casino app (available for iOS and Android), you can manage permissions through your device's application settings
• Opt-Out Tools: For interest-based advertising cookies, you may use industry opt-out tools such as the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out pages

Please be aware that strictly necessary cookies — including those required for horseshoe casino online login, geolocation compliance, and responsible gaming tools — cannot be disabled without impairing your access to the platform.

Data Retention

The data collected through cookies is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Session cookies are deleted automatically when you close your browser or end your app session. Persistent cookies remain on your device for a defined period, after which they expire. You may delete persistent cookies at any time through your browser or device settings.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulation, or our business practices. When we make material changes, we will notify you via a banner or notification on the Horseshoe Online Casino site. We encourage you to review this page regularly to stay informed about how we use cookies. Continued use of our platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or wish to exercise your data rights, we are here to help. You can reach our team at Horseshoe through the following channels:

• Phone (US): (855) 605-6945, available daily 5am–3am
• Phone (Ontario): (855) 700-0123
• Live Chat: Available via the Horseshoe Casino website during support hours
• Web Form: Via the Caesars Entertainment contact portal

Our registered operator is American Wagering, Inc. d/b/a William Hill & Caesars Sportsbook, 6325 S. Rainbow Blvd #100, Las Vegas, NV. We are committed to handling your data responsibly and transparently at every touchpoint of the Horseshoe experience.